As seen in Commpro.
“It is a fact of life that some people you meet or interact with may not be easy to deal with in business. There are some people that use their position or personality to create greater difficulty at work, but that is not always the whole story. There are individuals identified as being difficult, but they may actually be people who in their efforts to improve the business may not know how to effectively communicate the vision or outcomes they would like to see. Instead, they make a decision that something is not working and immediately start attacking the results. Here are five steps to increase your skill of diffusing difficult people or situations and get you back on track to creating greater results:”